Terms of service
Last updated: 27 October 2026
This website is operated by ZHENNA LAY. Throughout this site, the terms "we", "us" and "our" refer to ZHENNA LAY. We offer this website, including all information, tools and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
1. Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose. A breach or violation of any of the terms will result in an immediate termination of your Services.
2. General conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. Accuracy of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. Product images are illustrative; cut, size, weight and appearance of natural seafood may vary.
4. Products and pricing
Certain products are available exclusively online and may have limited quantities. We have made every effort to display colours and images as accurately as possible, but we cannot guarantee that your display will be accurate. All prices are shown in US dollars (USD) unless stated otherwise, and are subject to change without notice. We reserve the right to limit quantities of any product and to discontinue any product at any time. Where a price or product description contains an obvious error, we may cancel the affected order and refund any amount paid.
5. Orders and billing
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
6. Food safety and allergens
Our products are seafood and shellfish. Shellfish and crustaceans are common allergens. You are responsible for reviewing product information and ingredient details before purchase if you have an allergy or dietary restriction. Perishable products must be refrigerated or frozen promptly on delivery and prepared and cooked appropriately before consumption, except for products expressly sold ready to eat.
7. Optional tools and third-party links
We may provide you with access to third-party tools over which we neither monitor nor have any control. Any use by you of optional tools is entirely at your own risk. Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us; we are not responsible for their content or practices.
8. User comments and submissions
If you send us reviews, comments or other submissions, you agree that we may, at any time, without restriction, edit, copy, publish and distribute them in any medium. We may, but have no obligation to, monitor and remove content that we determine to be unlawful, offensive, threatening, defamatory or otherwise objectionable.
9. Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
10. Errors, inaccuracies and omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
11. Prohibited uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.
12. Disclaimer of warranties; limitation of liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice to you. In no case shall ZHENNA LAY, our directors, officers, employees, affiliates, agents, contractors, suppliers or service providers be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Service or any products procured using the Service. Nothing in these Terms limits any rights you have under the Australian Consumer Law that cannot lawfully be limited.
13. Indemnification
You agree to indemnify, defend and hold harmless ZHENNA LAY and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
14. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service without affecting the validity of the remaining provisions.
15. Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term of these Terms of Service, we may terminate this agreement at any time without notice and deny you access to the Service.
16. Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.
17. Changes to terms of service
We may update these Terms of Service from time to time. Changes take effect when posted on this website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
18. Contact information
Questions about the Terms of Service should be sent to us at support@soderlundnoomi.shop.
- ZHENNA LAY
- 1750 Gold Coast Highway, Burleigh Heads, Queensland 4220, Australia
- Phone: +61 7 5576 9925